Check In Requirement
Passengers who fail to check in at least 90 minutes before departure may have their reservation cancelled. A ticket and/or a copy of your itinerary is necessary for boarding, immigration and accounting purposes. You must be in possession of this ticket/itinerary during your entire travel. We accept cash, Visa, MasterCard and Discover.
Passport is required for international travel. Visa and entry requirement of the country of destination must be complied with, U.S. Departure and arrival taxes and fees are included; please have exact change for the applicable taxes and fees of the country of departure or arrival. A Government Issued Picture ID or Passport is required for Domestic travel.
Free Luggage allowance is 40 lbs per full revenue passenger (Infants not included). Excess Baggage, kennels, surfboards, fishing poles, etc. are subject to additional charges and will be transported counter to counter on space available basis only. Excess baggage rates vary in accordance with your route of flight, check under Airfreight tab for applicable rates. There is an additional check baggage service charge of $25 per bag for flights arriving to and from St.Maarten (SXM) and this is due to the fact that we are not allowed to handle our own baggage in accordance with the Airport Administration policies and have to contract third parties to handle the bags.
We recommend at least 2 ½ hours of connection time, flights may stop for refueling and other operational necessities, Air Sunshine assumes no responsibilities and liabilities for expenses from failure to depart or arrive at times stated, nor for the failure to make connections to other flights. Please allow additional time if you are traveling with small children or members of your party that need special assistance.
Federal law forbids the carriage of HAZMAT (Hazmat includes explosives, compressed gasses, flammable and combustive liquids or solids, oxidizers, poisons, corrosive and radioactive materials) aboard the aircraft, in your luggage or on your person. Each violation can result in five years imprisonment and penalties of up to $250,000.00, for furthrer information you may vist : https://www.faa.gov/about/office_org/headquarters_offices/ash/ash_programs/hazmat/passenger_info/
Traveling with Firearms
Regulations requires that FIREARMS be declared and unloaded in accordance with Airline’s policies and procedures, passengers failing to declare FIREARMS or transporting FIREARMS without authorization are subject to $10,000.00 of Civil penalty for each violation. For further information you may visit : https://www.tsa.gov/travel/transporting-firearms-and-ammunition
Unaccompanied Minor Travel
We recommend that minors be accompanied during the entire travel by an adult if possible. Minimum age for traveling unaccompanied for a minor is seven years for domestic travel and 12 years for international travel. Please call 1-800-327-8900 or 954-434-8900 to confirm the minor’s itinerary the day before departure and indicate whether Meet and Greet service or any other special assistance is needed. The Child must be dropped off by a parent /guardian at our ticket counter and be supervised up until boarding time, special forms will be provided and must be filled out providing us name of the person picking up the child and the contact information of that person. Government Issued Identification cards are required from persons dropping off and picking up the child.
According to our policy a minor is any person under the age of 18 and although they may travel unaccompanied between the ages of 12 and 18 however they are not considered adults and may not accompany and be in charge of children under 12 for international travel or 7 for domestic travel.
Meet and Greet Service
There are charges for Meet and Greet service and varies between $100 to $250 depending on the airport, number of people in your party and arrival or departure times, this service charge is nonrefundable at booking. Please call 1-800-327-8900 or 954-434-8900 to confirm your request for this service the day before departure.
Traveling during Pregnancy
We require a doctors letter if you are past seven months in pregnancy, the letter must clearly state that it is safe for you to travel on Air Sunshine's flight, providing the date of travel and whether you are permitted to travel on an unpressurized aircraft. Please note that we operate many aircraft that are unpressurized and operated by one pilot therefore it is of utmost importance that you find out as much information about your flight and consult your doctor accordingly. For further information, you may visit : http://americanpregnancy.org/pregnancy-health/traveling-during-pregnancy/
Traveling with Children/Infants
We recommend that each adult be in charge of no more than one child that is less than seven years of age and two children total due to the supervision necessary in general but specifically during emergency situations, if you are unable to follow these safety recommendations then you are hereby releasing Air Sunshine of any and all liabilities.
Children under the age of 2 can sit on laps, and/or child seats can be used if the parent wishes to purchase an additional seat for the lap child and they provide a FAA/DOT approved child seat.
If you are traveling with an infant, you may be in charge of that infant only and please be advised that the safest place for your an infant or a child is an aircraft approved child seat or child restraining system (CRS) regardless of their age. Please visit: http://www.faa.gov/passengers/fly_children/
Traveling with Pets/Service Animals
We carry domestics pets only, all pets must be in a kennel provided by the customer, one pet per kennel and generally we can only accommodate one kennel per flight on a confirmed basis, check under Air Freight tab for applicable fares which varies according to the size of the kennel, please call 1-800-327-8900 or 954-434-8900 to book and confirm your pet. For International travel you must be in the possession of a valid health certificate for your pet.
You must be in the possession of all necessary documents and present those documents at check in when you travel with a service animal , we can only accommodate one animal per flight due to the size of our aircraft. Air Sunshine reserves the right to carry you on the next available flight if we already have another animal and for other safety matters such as weight and balance computations.For further information, you may visit : https://www.faa.gov/passengers/fly_pets/
Type Of Operations/Substitution Of Service
Flights published by Air Sunshine are operated in a nine seat aircraft and maybe operated on a scheduled or an on demand basis. Flights operated in aircraft having ten seats or more are operated as on demand charters. Air Sunshine reserves the right to substitute service which shall be operated as an on demand charter.
Conditions Of Contract
Conditions of contract are printed on the back of each ticket and on the bottom of your itinerary if tickets are purchased online, please read the conditions of contract carefully which is the controlling document in regards to carriage, a full text of the conditions of contract is available upon request. Air Sunshine reserves the right to refuse carriage to any person who is not in compliance of applicable tariffs, company rules or regulations.
Refund /Cancellation/Change Policies
ALL TICKETS are Non Refundable at booking however you may cancel and use your tickets for future travel under the following conditions :
$50 per leg for cancellations received more than 7 days prior to departure.
$100 per leg for cancellations received less than 7 days but more than 48 hours prior to departure.
Tickets become Non refundable, Non Changeable and Non Transferable within 48 hours of departure however in instances of a major weather phenomenon affecting the region of travel, we will consider waiving or reducing the applicable service charges on a case by case basis. We highly recommend that you cancel your reservations as no shows are absolutely Non Cangeable. We are always willing to work with you for whatever reasons you may have in regards to the cancellation of your travel itinerary however allowing us to resell your reserved seat to someone else in need of that seat is the first step and requirement that must be fulfilled in considering reduction of applicable service charges. We don't overbook and empty seats mean loss of revenue therefore your understanding and cooperation is greatly appreciated.
In the remote chance of a duplicate charge and in the event that you feel you may have a ligitimate dispute , please contact:
P.O.Box 37698,San Juan, PR 00937
Fax : 954-434-8939
Legal Notices /User Agreement
By accessing airsunshine.com (Site), you (User) represent and warrant that you are of legal age and agree to comply by all terms, conditions, and notices without any limitations, qualifications or modification of such terms, conditions, and notices contained herein in our Site (Content).
You accept financial responsibility for the use of all services and goods offered by the Site under your name or account, including without limitation all uses of your account by others, including minors living with you. You may allow other members of your household to use the Site under your name or account only if you agree to pay all charges that they incur and to be responsible for all other aspects of their usage. You further agree to supervise all minors who use the Site under your name or account. You agree not to assign, transfer, or sublicense your rights pursuant to this Agreement.
Air Sunshine provides the Site solely to permit you to determine the availability of goods and services offered on the Site and to make legitimate reservations or otherwise transact business, and for no other purposes.
You agree that you will use the Site's services only to make legitimate reservations or purchases for you or for another person for whom you are authorized to act both legally and under the terms of this Agreement.
You agree that you shall not make any duplicate, speculative, false, multiple , illogical, impossible or unreasonable reservations. Air Sunshine may without notice cancel all confirmed spaces associated with such reservations and you are completely responsible for all assessments, charges, duties, penalties, fees, and taxes arising out of User’s proper or improper use of this Site.
This Web site is for your personal, noncommercial use only. User (you) agrees not to use any robot, spider, other automatic device, or manual process to monitor or copy this Web site or the content contained therein .You further agree not to use any device, software or routine to interfere with or attempt to interfere with the proper working condition of this Web site or any activities conducted on this site. You also agree not to take any action that imposes an unreasonable or disproportionately large load on our Site infrastructure ,furthermore you agree not to modify copy, alter, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Web site without Air Sunshine’s prior permission which may only be authorized by an Air Sunshine's officer in written form bearing the original signature of a corporate officer and the original Company 's seal .
Air Sunshine reserves the right to investigate any illegal and/or unauthorized use of this Web site, , and to take appropriate legal action, including, without limitation, civil, criminal and injunctive redress. Air Sunshine is entitled to the recovery of any and all reasonable attorney fees and expenses in the course of conducting such investigation and/or taking the necessary legal actions.
Any communications you send to this Web site or otherwise to Air Sunshine by electronic mail are on a non-confidential basis, and Air Sunshine is under no obligation to refrain from reproducing, publishing or otherwise using them in any way for any purpose. Air Sunshine shall be free to use the content of such electronic mail communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose, including the developing, manufacturing and/or marketing of goods or services.
The Site may provide you the ability to have an on-line chat session with Air Sunshine or with information as to how you can contact Air Sunshine by telephone. You may use these functions only for business purposes related to the Site. For quality assurance purposes, Air Sunshine may monitor, record, and/or transcribe the contents of these communications. By contacting Air Sunshine, you agree that the communication may be monitored, recorded, and/or transcribed and you expressly consent to the monitoring, recording, and/or transcribing and such records may be kept indefinitely or disposed of at our sole discretion.
The Content of this Site may contain inaccuracies and/or typographical errors. Air Sunshine may alter, change or improve the Content at any time and without notice. Air Sunshine makes no representations or warranties as to the Content's completeness or accuracy, and in fact makes no commitment to update the Content. Air Sunshine makes no representations about the Content's suitability for any purpose.
YOU USE THE SITE AT YOUR OWN RISK. THE CONTENT IS PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF EXPECTATION OF PRIVACY, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, NON-INFRINGEMENT OR TITLE. IN NO EVENT SHALL AIR SUNSHINE, ITS AFFILIATES OR BUSINESS PARTNERS,ITS OWNERS,OFFICERS,DIRECTORS .AGENTS AND/OR EMPLOYEES BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF OR INABILITY TO USE THE SITE OR FOR ANY OF THE CONTENT OBTAINED THROUGH OR OTHERWISE IN CONNECTION WITH THE SITE, IN EACH CASE REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER AIR SUNSHINE WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE.
Air Sunshine neither warrants nor represents that your use of information and material on the Site will not infringe upon the intellectual property rights of third parties. Air Sunshine shall not be liable for any virus or other damage to your computer equipment or other property due to your accessing, browsing, or using the Site or due to your downloading or uploading any audio, data, images, materials, pictures, text or video from the Site.
Use of Bulletin Board, Chat Rooms, Surveys and Other Communications Forums
To the extent that this Web site contains bulletin boards, chat rooms, survey or other communication facilities (“forums”), the User agrees to use such forums only to send and receive messages and material that are proper and related to the particular forum. By way of example, and not as a limitation, the User (You) agrees that when using a forum, the User shall not:
Act as an agent or attorney in fact for any person who is not a member of your immediate household or under your guardianship.
Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others including Air Sunshine, its affiliates, its owners,officers,directors,agents and/or its employees.
Post, send, or otherwise disclose confidential information, trade secrets, or other confidential and/or protected proprietary data of any entity or person, including but not limited to Air Sunshine and/or its affiliates, its owners, officers, directors,agents and employees.
Distribute, disseminate, post, or publish any information or material that degrades, embarrasses, harasses, humiliates, intimidates, or threatens any individual or group of individuals whatsover but specifically on the basis of their age, ancestry, color, ethnicity, marital status, medical condition, mental or physical disability, national origin, race, sex, sexual orientation, union or nonunion affiliation, or any other basis protected by federal, state,and/or local laws or ordinances.
Upload or download files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless the User owns or controls the rights thereto or has received all necessary consents and authorizations.
Upload or download files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
Delete or alter any author's attributions, legal notices or proprietary designations, language or labels in any file that is uploaded or downloaded.
Falsify, misrepresent or alter the origin or source of software or other material contained in a file that is uploaded or downloaded.
Advertise or offer to sell any goods or services, or engage in surveys, contests, and chain letters or for any commercial purpose.
Distribute, disseminate, post, or publish any indecent, infringing, obscene, or unlawful information or material.
Download or upload any file that the User knows, or reasonably should know cannot be legally distributed via this Web site or engage in any other conduct Air Sunshine deems to be, in conflict with this Agreement. Air Sunshine prohibits such misuses, and access of the Site and for any other similar unauthorized purposes.
Air Sunshine reserves the right for any reason to remove without notice any contents of this Web site received from users, including without limitation bulletin board postings. Air Sunshine reserves the right to deny in its sole discretion any user access to this Web site or any portion thereof without notice. Air Sunshine reserves the right to edit any notices or postings for clarity and length. The User acknowledges that chats, conferences, bulletin boards and any other such communications forums hosted by this Web site are public and not private communications. Further, the User acknowledges that chats, postings, conferences, and other communications by other users are not endorsed by Air Sunshine, and such communications shall not be considered reviewed, screened, or approved by Air Sunshine.
Air Sunshine reserves the right to make any and all changes to this Web site at its sole discretion without notice to the User. Air Sunshine reserves the right to deny access to this Web site to anyone at anytime. User agrees to use this Web site only as permitted by these terms and conditions, any additional policies or procedures published and updated in this Web site from time to time by Air Sunshine, and in compliance with all applicable laws including but not necessarliy limited to federal laws in regards to embargoed countries and/or indviduals by US Departments of Treasury and or Commerce.
Links to Third Parties' Web sites
This Web site may contain links and pointers to Internet sites maintained by third parties. Air Sunshine does not operate or control in any respect any information, products or services on such third-party sites. Third party links and pointers are included solely for the convenience of users, and do not constitute any endorsement by Air Sunshine and/or its business partners. User assumes sole responsibility for use of third party links and pointers.
The information provided on this Web site is provided solely for the reference purposes of users and should not be relied upon in connection with any investment decisions or to sell, solicit, buy and/or trade securities.
Air Sunshine is US Certified Airline. We make no claims that the web site or any of its content is accessible or appropriate outside the United States. If you access the web site from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.
Copyright and Trademark Notices
All content of this Web site is the sole and exclusive property of Air Sunshine,its affiliate and/or its business partners, as appropriate. Please note that all software, including without limitation all HTML code and Active X controls contained in this Web site, is owned by Air Sunshine, its affiliate and/or its business partners and is protected by intellectual property and other laws, including without limitation copyright laws and international treaty provisions. Any reproduction or redistribution of the software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
While Air Sunshine takes reasonable steps to safeguard and to prevent unauthorized access to your private information, we cannot be responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your private information. IN NO EVENT SHALL AIR SUNSHINE ITS AFFILIATES OR BUSINESS PARTNERS,ITS OWNERS,OFFICERS , DIRECTORS,AGENTS AND/OR EMPLOYEES BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY'S UNAUTHORIZED ACCESS TO YOUR INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER AIR SUNSHINE WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE.
As a condition of use of this Web site, the User agrees to indemnify Air Sunshine, its affiliates and/or business partners, its owners, officers and directors from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from User's use of this Web site, including without limitation any claims alleging facts that if true would constitute a breach by User of these terms and conditions.
You agree that this Agreement is made and entered into in Broward County, Florida. You agree that Florida law governs this Agreement's interpretation and/or any dispute arising from your access to, dealings with, or use of the Site, without regard to conflicts of law principles. Any lawsuit brought by you related to your access to, dealings with, or use of the Site must be brought in the state or federal courts of Broward County, Florida.
You agree and understand that you will not bring any class action lawsuit related to your access to, dealings with, or use of this Site against Air Sunshine, its affiliated entities, its owners, officers, directors, agents and/or employees.
This Agreement constitutes the entire agreement governing your access to, dealings with, and use of the Site. Of course, separate agreements may attach to any goods, products, or services you obtain, purchase, or use from the Site. In the case of a conflict between this User Agreement and any agreement specific to any goods, products, or services that you obtain, purchase, or use from the Site, the terms of the specific agreement shall govern.
Any failure of Air Sunshine to assert any rights it may have under this Agreement or any other purchase Agreement does not constitute a waiver of our right to assert the same or any other right at any other time or against any other person or entity. If any provision of this or other Agreements is found to be invalid or unenforceable, then the invalid or unenforceable provision will be stricken from the Agreement without affecting the validity or enforceability of any other provision.
ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED.